We are here to offer you free and confidential advice on a range of issues that may affect you during your time at UEL.  Our trained staff will listen to your situation; explore your options with you and talk about the steps to be taken in order to deal with the issue you are facing.

We offer advice in regards to Academic Appeals, Academic Misconduct, Complaints, and Disciplinary Procedures & Extenuating Circumstances.  For more information on any of these subjects there is a page on this site for each with links to the UEL website.

We don't currently offer advice in the following areas:


If you wish to speak with an adviser then you can make an appointment by visiting one of our offices at Docklands or Stratford or by calling us on 0208 223 7025 or 0208 223 4209. We do really encourage students to make an appointment as very often there is a high demand for the service and we can’t guarantee that we can see a student straight away.  Alternatively, you can receive advice via e-mail by sending your message to studentadvice@uel.ac.uk.

Before you make an appointment please consider whether it is necessary to do so by following the advice below.

  1. Is your issue something on which we can advise? We give advice on anything to do with Academic Appeals, Academic Misconduct, Disciplinary Procedures, Extenuating Circumstances or complaints.  For issues with student finance, debt and money concerns, student welfare and disability support you will need to speak with the University's Student Services Team.
  2. Have you read the advice on our website that may help with your issue?  You can select the relevant topic in the red menu to the left of this page.
  3. Is your issue a quick query that may be better dealt with by sending an e-mail to studentadvice@uel.ac.uk?  Particularly during busy periods you may get a quicker response.

If you still wish to make an appointment please be aware that we are currently running a reduced service due to staff shortages. 


Remember that during particularly busy periods you may get a quicker reponse from studentadvice@uel.ac.uk

Please make sure that you are on time for your appointment as we will cancel it if you are more than 5 minutes late and we will not be able to see you on the same day.  If you cannot attend your appoitment then please let us know as soon as possible so that we can make the opportunity available to another student.  Please make sure that you bring any relevant documents, letters and other materials pertaining to your case with you to your appointment.

Advocacy and representation at meetings

Our advisers are available to attend with you and represent you at panels, hearings and meetings for complaints, appeals, academic misconduct and student disciplinaries.  This service is subject to the availabilty of the advisers and we require a minimum of 48 hours notice. Please contact as soon as you receive notification of these proceedings so that we can best support you.

If you have any comments about our service please contact the Advice Service Manager, Lisa Thomas lisa@uel.ac.uk.  

Docklands Campus:

UEL Students' Union (NB.G.01)
University of East London
4-6 University Way
E16 2RD

Reception: 0208 223 7025

General Enquiries: uelsu@uel.ac.uk

Stratford Campus:

UEL Students' Union (UH - The Dome)
University of East London
Water Lane
E15 4LZ

Reception: 0208 223 4209

Registered Charity Number: 1173994
Company Number: 10820498
© UEL Students' Union 2018
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