Engagement & Attendance Policy

The University of East London has an Engagement & Attendance Policy for all students on taught programmes. The stated aim of the policy is to try and ensure you get the most out of your experience at UEL.

The University monitors your attendance in classes with a swipe card system. You will need to swipe your student ID, which means you will need to have your student ID on you at all times.

If your overall attendance drops due to repeated absences this will raise a cause for concern and in some cases you will be withdrawn from your module or programme of study. 

If this happens you should seek further advice from us. You can book an appointment or receive email advice.

This page also provides general advice on challenging attendance withdrawal. Before continuing you should make sure you read the FAQ on this page (login required).
 

Warnings about your attendance

Appealing attendance withdrawals

  1. I have been withdrawn and my attendance was below 10%
  2. I have been withdrawn and my attendance was above 10%

How long do I have to appeal?
I have missed the deadline to appeal

Can you help me to appeal?

What should I write in my appeal?

When will I hear back about my appeal?

I’m worried about what will happen to my student finances if I am withdrawn

Further information

 

Warnings about your attendance

You may receive warnings that your attendance is low. These would normally be to your student email address, which you should check regularly.

You should comply with instructions in these warnings. You may be asked to meet with your Academic Adviser and come up with a plan to improve your attendance.

If you think your attendance has been incorrectly recorded you should visit the Hub (either in person or via 020 8223 4444) to try and resolve this.

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Appealing attendance withdrawals

This guide is broken into two parts.

  1. I have been withdrawn and my attendance was below 10%
  2. I have been withdrawn and my attendance was above 10%

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1. I have been withdrawn and my attendance was below 10%

If your attendance is below 10% then UEL will not allow you to appeal.

To challenge your attendance withdrawal you will need to take a complaint to an external higher education complaints body called the Office of the Independent Adjudicator (OIA).

To take a complaint to the OIA you first need to request a ‘Completion of Procedures’ (CoP) letter which confirms that UEL do not wish to allow you to appeal internally.

To request a completion of procedures letter e-mail cfssengage@uel.ac.uk. In the subject of the e-mail include your name and student number and in the body of the e-mail please explain that you have been withdrawn on attendance grounds and that you wish to complain to the Office of the Independent Adjudicator.

Once you have the Completion of Procedures Letter you should contact us for email advice or book an appointment to see us so that we can advise you further.

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2. I have been withdrawn and my attendance was above 10%

Without successfully appealing you face being withdrawn from your programme and your status as a student will be removed. You would not be able to continue to study at the University. If you wish to challenge this withdrawal you will need to appeal.

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How long do I have to appeal?

You will need to email your appeal to appeals.attendance@uel.ac.uk within 7 calendar days of your withdrawal.

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I have missed the deadline to appeal

If you miss the deadline to submit this appeal you must let us know so that we can advise further. You can contact us for email advice via this form or book an appointment.

It may be faster to receive a response via email advice during busy periods.

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Can you help me to appeal?

We can provide feedback on your draft appeal and the evidence you intend to submit but you must send this to us at studentadvice@uel.ac.uk within good time, at least a few days before your appeal deadline.

You also need to complete our Contact Form here before we can advise you.

Please bear in mind that we have a target of responding to your email of 3 working days, so we cannot always guarantee that we can send you this feedback on time.

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What should I write in my appeal?

This appeal is your opportunity to explain why you have been recorded as absent from your classes and to state how you plan to make up any missed work and study. You must provide all relevant evidence alongside your appeal.

The normal basis for an appeal would be for you to explain the medical, personal or other circumstances that required you to be absent from your classes.

You can also appeal on the grounds that there has been a technical issue in the way that your attendance has been recorded and you believe that you have attended more than has been recorded on your record, but you will need to be very specific as to what has been recorded inaccurately. 

You will need to explain the details of what your circumstances were, how and when those circumstances affected you and for how long.  You should look at your attendance record in Moodle/UEL Direct and explain why you missed the sessions and how this affected your attendance. You could explain this date by date if possible, or give a date range. 

If your circumstances are part of an ongoing issue you will be given the opportunity to explain how you intend to resolve the issue so that you can attend your classes. Where possible you should also provide documented evidence which verifies your circumstances.  For example could be a note from your GP explaining that you were ill, or a Death Certificate if you were absent on grounds of bereavement.  It is very important to submit evidence where possible. 

If you have been attending and your attendance has been recorded wrongly then you may have some evidence to show that you were in class.  If your tutor(s) are able to provide a statement to support your appeal then you should also submit this.

You should also provide a very clear action plan of how you intend to catch up with your studies. Without an action plan your appeal could be rejected. I have attached some further guidance on this for you.

This allows you to explain how you will make up for any work and classes missed.  Part of the reason why the University maintain an attendance withdrawal policy is because they feel that students who do not attend are at risk of failing their degree/modules. 

Regardless of your personal circumstances for missing classes, if the University do not feel that you can make up for any classes missed and catch up with the required work then your appeal will not be successful. 

Again use your attendance record to check the dates you did not attend and list what learning you have missed during the sessions you could not attend to help complete the action plan.  You should talk about how you will catch up with any work you have missed.  You should state at least 3 points on this plan and they should be specific in demonstrating how you will be able to make up for any work and lessons missed.

Under your action plan you need to be very specific about your plans to catch up. This could include talking to your lecturers or, if you are keeping up with your work, how you are doing with your work and what areas of study you are currently focusing on.

If you recently submitted work you could mention this here as well. You could mention that you are talking to peers about what you have missed and keeping up with lecture notes, or the proscribed reading list.  It would also be useful for to mention any work that you have been doing whilst you have been absent but be very specific, giving details of exactly how far along you are with this work.

Anyone can say that they have been working on their coursework or revision, but you can only prove this by being specific as to exactly what areas you have been studying and how this is going. 

You should mention any reading/research/study you have been doing whilst absent and especially if this work links in with the learning outcome of your modules (see module guides for learning outcomes).  If you have been accessing resources on Moodle, using the library and in discussion with your tutors about work then you should also cover this and be as specific as possible here as well.

If you have any evidence of how you have been doing with your work you should include this too. This could be email exchanges with lecturers, feedback from lecturers, drafts of your work etc.

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When will I hear back about my appeal?

Once you have submitted the appeal you should hear back from the University with a decision within 10 working days.  During this time you should still be attending your classes and engaging with the programme via Moodle.

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I’m worried about what will happen to my student finances if I am withdrawn

We strongly advise that if you are to be withdrawn from either your programme or specific modules you may want to access the Student Money, Advice and Rights Team (SMART) via the Hub (020 8223 4444) at your campus as any withdrawal will have tuition fee/Student Finance implications.

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Further information

For more information on the UEL Engagement & Attendance Policy visit the University website here. 

You can also see a list of common FAQs here (login required).

You can read the full Engagement & Attendance Policy here.  

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