We are an AQS accredited service. 

Find out more at www.recognisingexcellence.co.uk/aqs/

We are here to offer you free and confidential advice on a range of issues that may affect you during your time at UEL.  Our trained staff will listen to your situation; explore your options with you and talk about the steps to be taken in order to deal with the issue you are facing.

We offer advice in regards to Academic Appeals, Academic Misconduct, Complaints, and Disciplinary Procedures & Extenuating Circumstances.  For more information on any of these subjects there is a page on this site for each with links to the UEL website.

We don't currently offer advice in the following areas:

  • Finance and money related issues (see the Student Money, Advice and Rights Team via the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Debt advice (see National Debtline or other related organisations)
  • Immigration/visa issues (see the International office for advice via the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Health and wellbeing issues (see the Health and Wellbeing team via the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Careers advice/employability (see the Employability and Enterprise Team )
  • Enrollment/registration (see the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Personal disputes between non-students
  • Admissions issues (contact Admissions)
  • Transcript/certificate issues (see the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)


If you wish to speak with an adviser then you can make an appointment by visiting one of our offices at Docklands or Stratford or by calling us on 0208 223 7025. We do really encourage students to make an appointment as very often there is a high demand for the service and we can’t guarantee that we can see a student straight away.  Alternatively, you can receive advice via e-mail by completing this form.

Before you make an appointment please consider whether it is necessary to do so by following the advice below.

  1. Is your issue something on which we can advise? We give advice on anything to do with Academic Appeals, Academic Misconduct, Disciplinary Procedures, Extenuating Circumstances or complaints.  For issues with your student records, student finance, debt and money concerns, student welfare and disability support you will need to speak with the Hub.
  2. Have you read the advice on our website that may help with your issue?  You can select the relevant topic in the red menu to the left of this page.
  3. Is your issue a quick query that may be better dealt with by completing our contact form for email advice?  Particularly during busy periods you may get a quicker response.

Remember that during particularly busy periods you may get a quicker reponse by completing our contact form for email advice.

Please make sure that you are on time for your appointment as we will cancel it if you are more than five minutes late and we will not be able to see you on the same day.  If you cannot attend your appointment then please let us know as soon as possible so that we can make the appointment available to another student.  Please make sure that you bring any relevant documents, letters and other materials pertaining to your case with you to your appointment.

If you have any comments about our service please contact the Advice Manager, Juliette Mitchell (j.mitchell2@uel.ac.uk)

Advocacy and Representation at meetings

Our advisers are available to attend with you and represent you at panels, hearings and meetings for complaints, appeals, academic misconduct and disciplinaries.  This service is subject to the availabilty of the advisers and we require a minimum of 48 hours notice. Please contact us as soon as you receive notification of these proceedings so that we can best support you.

Who can use the Advice Service?

The advice service is free to use for students studying at the University of East London.

  • Full time & Part time
  • Undergraduate & Postgraduate both taught and research
  • Distance learning & UK students
  • EU students & International Students
  • Students on placement & Students under suspension
  • Students who have been withdrawn/expelled (within 3 months of last date of attendance).
  • Students who need advice on taking their case to the OIA (this needs to be done within 12 months of receiving a completion of procedures letter).

We do not advise students that are studying at partner institutions with the exception of the following (2018/19):-

  • MA Social Work (joint programme with Tavistock and Portman NHS Foundation Trust).
  • PGCert in Special Educational Needs Co-ordination (joint Programme with London Borough of Barking and Dagenham).
  • MA Special and Additional Learning Needs (joint distance learning programme with ICEP Europe).
  • FdSc Applied Community Sports (joint programme with West Ham United Foundation).
  • MBA International Business (joint Programme with Rheinische Fachhochschule, RFH).
  • PGCert in Special Educational Needs Co-ordination (joint programme with London Borough of Barking and Dagenham)
  • BSc (Hons) Sports Coaching and Performance

These programmes are joint which means they are partly taught by UEL staff at UEL premises.

We are unable to advise the following:-

  • Students studying at Partner Institutions (with the exception of the ones listed above).  If you need advice please contact your Academic Partnership Office.
  • Parents of students
  • Relatives of students
  • Friends of students
  • Landlords or letting agents
  • Students who are seeking legal advice on their case.

A student can give authorisation for us to discuss their case with somebody else if it is difficult for them to deal with their case alone, this may be due to poor health or if they are having difficulty accessing the service themselves (for example they are currently outside the UK).

Docklands (primary) office

NB.G.01 (North Building)
4-6 University Way
E16 2RD

T: 020 8223 7025

E: uelsu@uel.ac.uk

Stratford office

The Dome, University House
Water Lane
E15 4LZ

T: 020 8223 4209

Charity number: 1173994
Company number: 10820498
© UEL Students' Union 2019
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