About our Advice Service

We are here to offer you free and confidential advice on a range of issues that may affect you during your time at university.  Our trained staff will listen to your situation; explore your options with you and talk about the steps to be taken in order to deal with the issue you are facing.

We offer advice about academic appeals, academic misconduct, complaints, and disciplinary procedures and extenuating circumstances.  For more information on any of these areas there is a page on this site for each explaining what it means and what you need to do.


If you wish to speak with an adviser then you can make an appointment by filling in our form. We encourage you to make an appointment early as very often there is a high demand for the service and we can’t guarantee that we can see a student straight away.  Alternatively, you can receive advice via e-mail by completing this form.

Before you make an appointment please consider whether it is necessary to do so by following the advice below.

  1. Is your issue something on which we can advise? We give advice on anything to do with Academic Appeals, Academic Misconduct, Disciplinary Procedures, Extenuating Circumstances or complaints.  For issues with your student records, student finance, debt and money concerns, student welfare and disability support you will need to speak with the Hub.
  2. Have you read the advice on our website that may help with your issue?  You can select the relevant topic in the red menu to the left of this page.
  3. Is your issue a quick query that may be better dealt with by completing our contact form for email advice?  Particularly during busy periods you may get a quicker response.

Remember that during particularly busy periods you may get a quicker reponse by completing our contact form for email advice.

Please make sure that you are on time for your appointment as we will cancel it if you are more than five minutes late and we will not be able to see you on the same day.  If you cannot attend your appointment then please let us know as soon as possible so that we can make the appointment available to another student.  Please make sure that you bring any relevant documents, letters and other materials pertaining to your case with you to your appointment.

If you have any comments about our service please contact Juliette Mitchell, our advice manager. 

Advocacy and representation at meetings

Our advisers are available to attend with you and represent you at panels, hearings and meetings for complaints, appeals, academic misconduct and disciplinaries.  This service is subject to the availabilty of the advisers and we require a minimum of 48 hours notice. Please contact us as soon as you receive notification of these proceedings so that we can best support you.


For information on our user agreement and what to expect from the Advice Service, click here


Advice areas we do not cover 

There are some area we do not offer advice on, and we recommend you contact the University to help you:

  • Finance and money related issues (see the Student Money, Advice and Rights Team via the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Debt advice (see National Debtline or other related organisations)
  • Immigration/visa issues (see the International office for advice via the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Health and wellbeing issues (see the Health and Wellbeing team via the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Careers advice/employability (see the Employability and Enterprise Team )
  • Enrollment/registration (see the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)
  • Personal disputes between non-students
  • Admissions issues (contact Admissions)
  • Transcript/certificate issues (see the Hub on +44 (0) 20 8223 4444, thehub@uel.ac.uk)